De-escalation Workshop

Conflict is a normal part of any work place, and staff of newcomer serving organizations encounter conflict in working with partners, clients and coworkers.

This workshop will highlight the importance of de-escalation, how to recognize a potential conflict and how to take safe and appropriate actions. Participants will be engaged with discussion and activities to foster an understanding of de-escalation techniques.

Target Audience:  This workshop is appropriate for frontline settlement staff with <5 years of experience.  More senior staff who would like a refresher / update are also welcome.

Outcomes:

Participants will:

• Gain an understanding of the dynamics of conflict
• Expand understanding of the impacts of privilege and power
• Understand how to prevent a conflict from escalating
• Understand anger
• Practice techniques for de-escalation

Facilitators:

Karen Ridd: workshop facilitator, mediator, teacher and pubic speaker with over 25 years experience, as a conflict resolution practitioner will lead us throughout the day.  Karen has developed and delivered workshops globally and has a passion for social justice.

Angela Lavallee: workshop co-facilitator, student at University of Winnipeg studying conflict resolution and criminal justice.  Angela is a mother and grandmother who’s experienced many forms of violence.  She volunteers to support families ‘battling the cycle of violence’. Angela’s passion is to help others.

MANSO members for whom cost is a barrier can apply to our PD access fund (see information and a link to our online application on our Policies page).

Accessibility accommodations available on advance request.