Accessibility for Manitobans Act: Customer Service Standards Course

03 Feb 2018 @ 12:00am CST
31 Dec 2020 @ 11:00pm CST

Ticket Name Sale Ends Price Quantity
Member organization - staff
20 Mar 2020
Sale Ended
Member organization - volunteer
20 Mar 2020
Sale Ended
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Please note: as of March 20th, 2020, the ACSS course is temporarily unavailable for new registrations.  Any participants who have already registered will still have access and be able to complete the course.  We will update this page as soon as we are able to take new registrations.  

The Accessibility for Manitoans Act became law in Manitoba in December 2013.  It establishes a process to work to remove barriers affecting persons with disabilities and many other citizens.

The government has worked with public and private sector organizations to develop accessibility standards.  One of the accessibility standards is about Customer Service, which includes all types of programs and services that can be accessed by the public, including settlement services.  Other standards are being developed, and we will share more information as it is available.

This course covers foundational knowledge for all staff and volunteers of settlement service providers to understand the Customer Service Standard.

It was developed by the Manitoba Association of Newcomer Serving Organizations (MANSO) in partnership with the Society for Manitobans with Disabilities (SMD) and English Online.  The materials we use in the course were developed by SMD and English Online built the course on their learning platform.

  • This course should take 45-90 minutes to complete and costs $5/person.  When it is completed, you will receive a participation certificate from SMD.
  • The course has some text and some video components, so participants will need a computer with speakers or headphones.  
  • The registration will take 3-5 days to process.  We recommend you register at least a week before you plan to complete the course. 

This course is a starting point in making our programs more accessible.  We encourage everyone to continue to learn more about the topics covered in the course by exploring the Additional Resources section.


Learning Objectives

  • Become familiar with the Accessibility for Manitobans Act
  • Understand the requirements of the Customer Service Standard
  • Understand The Duty to Accommodate and the Human Rights Code

Learning Outcomes

At the end of this course, participants will be able to:

  • interact and communicate with persons with disabilities facing barriers;
  • recognize and respect the various supports that people with disabilities may use such as assistive devices, support person or service animal;
  • provide support to a person with a disability who is having difficulty accessing a product or service.

After completion, you will receive your certificate from the Society for Manitobans with Disabilities within 4-6 weeks.


03 Feb 2018 @ 12:00am CST
31 Dec 2020 @ 11:00pm CST

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